pkgold Privacy
Policy

Who We Are

This Privacy Policy is issued by pkgold ("pkgold", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at pkgold.net. pkgold operates under an international gaming license and provides its services primarily to eligible adult players in Pakistan and other permitted jurisdictions.

pkgold is the data controller in respect of the personal information you provide when registering an account, making transactions, or otherwise interacting with the Platform. As data controller, pkgold determines the purposes and means by which your personal data is processed, and bears responsibility for ensuring that all processing is carried out lawfully and securely.

This Privacy Policy applies to all personal data collected through the pkgold website, any associated mobile interfaces, live chat support interactions, email correspondence, and any other channel through which you communicate with pkgold. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing described herein.

Data We Collect

pkgold collects personal data through several channels, including directly from you during registration and account use, automatically through your interactions with the Platform, and from third-party sources such as payment processors and identity verification services. The categories of data we collect include:

• Identity and Verification Data: Your full legal name, date of birth, CNIC or passport number, and identity document images or selfies submitted for KYC verification. This data is required by our licensing authority and cannot be waived.
• Contact Information: Your registered mobile number, email address, and city of residence. Pakistani players commonly register with numbers and addresses in cities including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi.
• Financial and Transaction Data: References associated with your payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or bank transfer), transaction identifiers, deposit and withdrawal amounts in PKR, and bonus transaction records.
• Technical and Device Data: Your IP address, device identifiers, browser type and version, operating system, screen resolution, and connection type. This data is collected automatically when you access the Platform.
• Gameplay and Betting Data: Records of games played, bet amounts and outcomes, sports markets accessed (including PSL cricket and other markets), session start and end times, and wagering history.
• Communication Data: Records of your interactions with pkgold support via live chat and email, including the content of messages, timestamps, and resolution notes.
• Responsible Gaming Data: Any deposit limits, loss limits, session time alerts, reality-check intervals, or self-exclusion periods you have set or requested through your account settings.

How We Use Your Data

pkgold uses the personal data it collects for the following purposes:

• Account Creation and Management: To register your player account, verify your identity and age (21+ requirement), manage your account settings, and communicate with you about your account status.
• Payment Processing: To facilitate PKR deposits and withdrawals through your chosen payment method, reconcile transaction records, and investigate and resolve payment disputes.
• Gaming Services: To provide access to casino games, sports betting markets (including PSL cricket), live dealer tables, and other Platform features. Gameplay data is used to calculate outcomes, apply bonus credits, and track wagering requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct. Technical and behavioural data is analysed to identify unusual patterns that may indicate account compromise or abuse.
• Regulatory Compliance: To fulfil obligations under our international gaming license, including KYC, AML, and responsible gaming reporting requirements. Certain data must be shared with our licensing authority upon request.
• Responsible Gaming: To enforce the protective tools you have activated, monitor for signs of problem gambling behaviour, and intervene proactively where pkgold's responsible gaming obligations require it.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the pkgold Platform.
• Marketing (Consent-Based): To send you information about promotions, bonuses, and new games where you have explicitly opted in to receive such communications. You may opt out at any time.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance. Support interaction records are retained to enable continuity of service and for quality assurance purposes.

Legal Basis for Processing

pkgold processes your personal data only where a valid legal basis exists. The primary legal bases on which pkgold relies are:

• Contractual Necessity: Processing that is required to perform the contract between pkgold and you as a registered player, including account management, payment processing, and provision of gaming services.
• Legal Obligation: Processing that is required to comply with applicable laws and the conditions of our international gaming license, including KYC verification, AML monitoring, age verification (21+), and regulatory reporting.
• Legitimate Interests: Processing carried out in pursuance of pkgold's legitimate business interests, such as fraud detection, security monitoring, and Platform analytics, where such interests are not overridden by your rights and interests.
• Consent: Processing that is carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily in relation to marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Vital Interests: In exceptional circumstances, processing may be necessary to protect interests that are essential to your wellbeing or that of another person, for example in connection with a serious responsible gaming intervention.

Data Sharing & Disclosure

pkgold does not sell, rent, or commercially transfer your personal data to third parties. We share your data only in the following limited circumstances and with appropriate safeguards in place:

• Payment Processors: Your payment reference data is shared with certified payment processors, including JazzCash, EasyPaisa, and the relevant banking partners (HBL, UBL, Meezan Bank), solely for the purpose of processing your deposits and withdrawals. These processors are bound by their own privacy and security obligations.
• Identity Verification Providers: During KYC verification, your identity documents may be processed by an authorised third-party identity verification service engaged by pkgold. This service operates under strict data processing agreements and is not permitted to use your data for any other purpose.
• Licensing Authority: pkgold may be required to disclose player account data, transaction records, or responsible gaming information to its international gaming licensing authority upon request or as part of periodic compliance reporting.
• Law Enforcement and Regulatory Bodies: Where pkgold is required by law to disclose personal data to a government authority, regulatory body, or law enforcement agency, we will comply with such lawful requests. Where legally permissible, pkgold will notify affected players of such disclosures.
• Group Companies and Service Providers: pkgold may share data with affiliated entities or contracted service providers who assist in operating the Platform — for example, hosting providers, cybersecurity firms, and customer support platforms. All such parties are bound by data processing agreements that restrict their use of your data to the stated purpose only.
• Business Transfers: In the event that pkgold undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

Cookies & Tracking Technologies

pkgold uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They maintain your logged-in session, remember your language preferences, and ensure security features work properly. These cookies cannot be disabled without affecting your access to the Platform.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use the Platform — for example, which game categories are most popular, how long sessions last, and where technical errors occur. This data is used in aggregate form to improve Platform performance and user experience.
• Functional Cookies: These cookies remember choices you make on the Platform, such as your preferred game display settings or notification preferences, to provide a more personalised experience.
• Marketing Cookies (Consent Required): Where you have opted in to marketing communications, certain cookies may be used to track which promotions you have seen or interacted with, to avoid sending repetitive communications. These cookies are activated only on the basis of your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling cookies other than strictly necessary ones may affect certain Platform features but will not prevent you from accessing your account, making transactions, or playing games.

Data Retention

pkgold retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following general retention periods apply:

• Active Account Data: Personal data associated with an active player account is retained for the duration of the account relationship and for a period of five (5) years following account closure, in line with standard financial record-keeping requirements.
• KYC and Identity Documents: Identity verification documents are retained for a minimum of five (5) years following account closure, as required by our licensing authority's AML compliance framework.
• Transaction Records: Financial transaction records, including all PKR deposit and withdrawal history, are retained for a minimum of five (5) years for regulatory and audit purposes.
• Support Interaction Records: Live chat and email correspondence records are retained for a period of two (2) years from the date of the interaction, unless the interaction relates to a dispute or regulatory matter, in which case longer retention may apply.
• Marketing Data: Records of your marketing consent status and communication preferences are retained for as long as your account is active and for one (1) year following account closure or consent withdrawal.
• Responsible Gaming Data: Self-exclusion records and responsible gaming intervention logs are retained for a minimum of five (5) years to prevent re-registration in violation of an active exclusion period.

When personal data is no longer required for any legitimate retention purpose, pkgold will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

Data Security

pkgold implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and pkgold's servers is protected by SSL/TLS encryption. Our Platform enforces HTTPS across all pages and connections.
• Encryption at Rest: Sensitive personal data stored on pkgold's servers, including identity documents and financial records, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is strictly limited to pkgold staff and contractors who require it to perform their role. All access is logged and subject to regular review. Personnel with data access are bound by confidentiality obligations.
• Two-Factor Authentication: pkgold supports and encourages the use of two-factor authentication for player accounts. New device logins trigger SMS-based verification to prevent unauthorised access.
• Security Audits: pkgold's Platform and data infrastructure are subject to regular internal security reviews and periodic independent audits to identify and remediate vulnerabilities.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and interests, pkgold will notify affected players and relevant authorities within the timeframe required by our licensing obligations.

Your Rights

As a pkgold player whose personal data we process, you hold the following rights in relation to your information. pkgold is committed to honouring these rights promptly and without unnecessary obstruction:

• Right of Access: You may request a copy of the personal data pkgold holds about you. We will provide this information in a clear, readable format within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies. Please note that certain data must be retained for regulatory compliance purposes regardless of a deletion request.
• Right to Restriction: You may request that pkgold restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and a decision is pending.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that pkgold provide your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of pkgold's legitimate interests, including profiling. pkgold will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the pkgold support team via the 24/7 live chat facility on the Platform or by emailing [email protected]. We may need to verify your identity before processing a data rights request.

Children & Minors

The pkgold Platform is strictly intended for adults aged 21 years and above. pkgold does not knowingly collect personal data from any person under the age of 21, and actively employs age verification measures at the point of registration to prevent underage access.

If pkgold becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the personal data collected, and return any real-money deposits to the originating payment method. No winnings or bonus funds accrued through an underage account will be paid out.

If you believe that a minor has registered an account on the pkgold Platform, please contact our support team immediately via live chat so that we can investigate and take appropriate action without delay.

Marketing Communications

pkgold may send you promotional communications about bonuses, new games, special offers, and Platform updates where you have explicitly opted in to receive such communications during registration or through your account settings.

We will only contact you about pkgold's own services and promotions — we do not send marketing on behalf of third parties, and we do not share your contact details with third-party marketers.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email sent by pkgold
• Updating your communication preferences in your account settings
• Contacting the pkgold support team via live chat and requesting removal from marketing lists

Opting out of marketing communications will not affect the delivery of important transactional messages related to your account — such as deposit confirmations, withdrawal notifications, security alerts, and responsible gaming communications — which pkgold may send regardless of your marketing preferences.

International Data Transfers

pkgold operates under an international gaming license and may process or store certain categories of personal data on servers or through service providers located outside Pakistan. Where such international transfers occur, pkgold ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applied within the Platform's primary operating jurisdiction.

Safeguards employed for international data transfers may include:

• Contractual data processing agreements that impose equivalent data protection obligations on the recipient
• Transfers to jurisdictions recognised as providing adequate data protection standards
• Technical measures including end-to-end encryption for data in transit across jurisdictional boundaries

You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting the pkgold support team.

Changes to This Policy

pkgold reserves the right to update or amend this Privacy Policy at any time. Any material changes to the way in which pkgold processes your personal data will be communicated to registered players via the email address associated with their account and/or via a prominent notice displayed on the Platform, no less than seven (7) days before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how pkgold protects your data. The most current version of this Policy will always be accessible via the Privacy Policy link in the pkgold website footer. The effective date at the top of this document indicates when the current version was last updated.

Your continued use of the pkgold Platform after any amended Privacy Policy takes effect constitutes your acknowledgement of the updated terms. If you do not agree with the changes, you should stop using the Platform and close your account before the effective date.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way pkgold processes your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the pkgold Platform. Our support agents can handle most privacy-related queries in real time.
• Email: [email protected] — for more detailed or sensitive privacy matters that require a written record. We aim to respond to all email enquiries within 3 business days.

pkgold takes all privacy complaints seriously. Upon receiving a complaint, we will acknowledge receipt promptly, investigate the matter thoroughly, and provide a substantive response within a reasonable timeframe. Where a complaint cannot be resolved to your satisfaction through direct engagement with pkgold, you may have the right to escalate the matter to our licensing authority's player dispute resolution process.